At 8D Records, we strive to provide our customers with top-quality digital products and an exceptional shopping experience. Please read our Returns and Refunds Policy carefully to understand your rights and responsibilities when purchasing our products.
Digital Product Nature:
- Our products are digital downloads, which means they are non-tangible items delivered electronically.
- Once a digital product is purchased and downloaded, it cannot be returned.
Refund Eligibility:
- Refunds will only be provided if the downloaded file is corrupt or unusable.
- Customers must notify us of any issues within 7 days of the purchase date.
How to Request a Refund:
- If you believe you are eligible for a refund due to a corrupt file, please contact our customer support team at [your email address].
- Provide details about the issue, including your order number and a description of the problem.
Refund Processing:
- Refund requests will be reviewed by our support team.
- If a refund is deemed necessary, it will be processed to the original payment method.
Exceptions:
- We do not offer refunds for products that meet their intended purpose and are free of defects.
- Refunds will not be provided for change of mind or if a customer purchases the wrong product.
Contact Us:
- For any inquiries or to request a refund, please contact our customer support team at support@8drecords.com.
Note: By making a purchase at 8D Records, you agree to the terms outlined in this Returns and Refunds Policy.
This policy is effective as of [effective date] and may be subject to change without prior notice. Please review our policies periodically for any updates.